People have bad experiences when using services such as banks and buses. They are not designed as well as products we love to use, such as iPads and BMWs. 'Service Design: From Insight to Implementation' is a book about designing services that are a joy to use, and here we present an excerpt on conducting user research
In future, we won’t just access online services through computers and mobiles – our homes, and even our bodies, will be networked, creating new challenges for UX designers, predicts Louisa Heinrich
User experience is often considered a dark art. Here Richard Shepherd argues that a healthy curiosity in human nature helps us create delightful sites and apps
Make it so is a book for interface designers interested in understanding sci-fi's role in design history and using sci-fi interfaces in their own work. Here we present an exclusive excerpt on visual design, with a focus on typography
In the last of his articles on UX design for startups, UXPin CEO Marcin Treder explains why launching a new feature isn't a cause to celebrate, but an opportunity to optimise your product
There seems to be a perception (or maybe even tensions) that designers should be experts in everything. You need to be an expert in UX and visual design. The flipside is: should these things be kept as separate roles?
