People have bad experiences when using services such as banks and buses. They are not designed as well as products we love to use, such as iPads and BMWs. 'Service Design: From Insight to Implementation' is a book about designing services that are a joy to use, and here we present an excerpt on conducting user research
In future, we won’t just access online services through computers and mobiles – our homes, and even our bodies, will be networked, creating new challenges for UX designers, predicts Louisa Heinrich
Interaction designer, illustrator and artist Eva Lotta-Lamm tells Martin Cooper about how she uses sketching both as a tool for communication and for personal pleasure
User experience is often considered a dark art. Here Richard Shepherd argues that a healthy curiosity in human nature helps us create delightful sites and apps
Make it so is a book for interface designers interested in understanding sci-fi's role in design history and using sci-fi interfaces in their own work. Here we present an exclusive excerpt on visual design, with a focus on typography
User experience design pioneer Rolf Molich explains where quantitative usability testing is going wrong, and how the usability industry needs to mature
In the last of his articles on UX design for startups, UXPin CEO Marcin Treder explains why launching a new feature isn't a cause to celebrate, but an opportunity to optimise your product
He’s the author of Designing the Obvious, a prolific speaker and the founder of user experience collective Miskeeto.com. Robert Hoekman, Jr talks to Tom May about how to understand the user