User experience is often considered a dark art. Here Richard Shepherd argues that a healthy curiosity in human nature helps us create delightful sites and apps
User experience design pioneer Rolf Molich explains where quantitative usability testing is going wrong, and how the usability industry needs to mature
He’s the author of Designing the Obvious, a prolific speaker and the founder of user experience collective Miskeeto.com. Robert Hoekman, Jr talks to Tom May about how to understand the user
A recent case in the UK High Court has highlighted the importance of ensuring that website terms and conditions are binding, fair and enforceable. Ed Boal reports
Don't resort to workarounds to make your site look pixel-perfect in IE6, says Jack Armley. Instead, it's better to try to understand what your users need to achieve from it
BuySellAds' redesign provides tips for other major site redesigns says founder Todd Garland. Clarity, usability and simplification help improve website experiences
Before a visitor uses your site, they need to believe it’s going to be worth it. Carl Smith of nGen Works explains how to earn and keep the trust of your visitors
He’s been working in the field of usability since 1978 – before the term was ever associated with computers. Speaker, author and CEO Jared Spool chats to Tom May about how to research your users and make your sites and apps intuitive
Susan Chadwick, co-founder of Edge Testing Solutions, looks back at her top five, well publicised web launch crashes and offers advice on how you can avoid the indignity of apologising to customers when your website falls over
Prototypes and user tests can make or break an app. In this excerpt from A Practical Guide to Web App Success, which goes on sale today, Dan Zambonini stresses their importance and explains the tools and techniques you need to know about